Is importance of UGC (User Generated Content) nebelous?

Thank god it is Saturday, the sun is shining in a windy winter lunch time! I have some much desired breathing space in this mission [im]possible phase of my life to take things off my chest in writing from yesterday's lunch with Helen and et al.

If there is one thing in my life that I'd like to keep despite any challenges at any levels, it would be serendipity itself. Based on this strong feeling of serendipity concept and its mechanism reflected in my day to day thoughts and activities, I conducted a study on technical aspect of UGC (User Generated Content) in my field with the assistance of Associate Professor Tuncay Ercan, which was published last week in the The International Journal of Technology, Knowledge and Society, Volume 6, Issue 4, pp.179-188 titled "Issues in User Generated Content Process and a Proposed Model to Solve them"

Yesterday on our traditional Friday lunch (with Helen, her dad Bruce, her research mate Despina and a few members from Helen's show crew), we discussed UGC from various angles. It was interesting to see Helen being totally disagree on my views related to UGC. She said "anyone can say anything even with no context which could be so harmful at times and consequences may be very heavy and unbearable". Well, I said to Helen it could be true but anything sometimes could create something. Saying things could be better than leaving them unsaid which could have tremendous impact on our lives. My points appear to be supported by Professor David Green of Monash whom I have high respect and admiration in his studies on serendipity published in 2004 which has been a true inspiration to me since then.

Despina believed that my technical focus and my co-author Tuncay's literature search on the topic is timely and well balanced to complete the picture in a sense whilst Bruce was raising one of his eye brows with lack of the emphasis from anthropological aspect which I purposefully had hidden in the methodology section itself. However the most interesting review comment came from a CoP (Community of Practice) participant of the study who said that until we conducted this study, he even was not aware that he has been producing content which empowered his communication and maintained his connectedness in his field. For him the importance of the study was the study itself and shedding lights on this controversial and exponentially growing topic from at least one angle creating a kind of awareness. All feedback pros or cons of this study was well received by myself as they all add value for the post follow up phase of my studies.

I'd like to extend my follow up to a wider audience hence have one simple question here that may shed some lights on what UGC is or is not. My question to you is "What is the importance of UGC in your personal and professional life?" By this question, I'd like to understand how important UGC is for you, how it has been affecting your life, your profession, career and more from your own experience.... Do you believe (as Helen alluded) UGC is mainly rubbish and could be toxic for overall life?

Regards,
Mehmet Yildiz